Contact Facebook team by making phone call. Facebook has provided its customer care service and has customer service phone number (650) 543-4800. Just dial this number and you will land to their customer service department but if you making call outside of United States then you need to add international calling number. Learn how to use Facebook, fix a problem, and get answers to your questions. New online chat support. Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking 'Get Help' on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook advertising questions. Live chat on desktop will roll out to the US, UK and Ireland now and then to more countries.
5 awesome customer service tips
According to Gartner's research, 89% of companies expect to compete mostly on the basis of customer experience. It means that if you don't want to stay behind your competitors, you need to constantly improve your customer support. Hopefully, the below tips will help you to do that.
Live Chat With Facebook
Today's customer service goes far beyond the traditional call center. It's available via live chat, email, text messages, and social media. Sticking to one, old-fashioned way of contact in the age when your customers expect to be in touch with you on their favorite channels, could be very costly.
2. Have great knowledge of your productThe more your support team knows about your product, the better they are at solving customers' problems. Make sure to conduct effective training sessions for all new agents and keep them updated every time you plan a new release.
3. Use positive languageSometimes your customers ask you for something you cannot do for them. They might want something you don't provide or your procedures don't allow for. In such case, it's good to use positive language and tell them what you can do instead of what you can't do. So instead of saying 'This product won't be available for the next 2 weeks,' say: 'This product will be available in 2 weeks, I can let you know as soon as it's in stock.'
4. Solve problems on the goFacebook Customer Service Chat Online
Customers hate to wait and when they want you to solve their problems, every second counts. While product training is the key to amazing service, live chat is the key to fast service. Ips file opener. Chat with your customers in real-time, see what they are typing in before they send it, and answer with canned responses for quicker replies.
5. Walk the extra mileIt's quite challenging to meet the expectations of your customers, and going an extra mile may sound like a huge problem. Nothing could be further from the truth! Going the extra mile often means small, unexpected gestures that might surprise your customers. For example, after resolving a customer's problem, you can send them a discount voucher to improve their last impression of your company.
